FAQs

Pre-order and product

Is Meydo C1 a pre-order?

Yes. Your payment reserves a unit from an upcoming production batch; the product is not ready for immediate shipment.

Why are you taking pre-orders?

Pre-orders help us plan production, components and quality checks more accurately while keeping customers informed before the first batch ships.

When will my order ship?

Our current estimate is approximately two months after your order is placed. This is an estimate, not a guaranteed delivery date. We will email you if the schedule changes.

What happens if Meydo cannot ship my order?

If we are unable to fulfill your pre-order, we will issue a 100% refund to the original payment method.

Can I cancel a pre-order?

Yes. Contact us before the order is handed to the carrier. Once it has shipped, our Return Policy applies.

Which colors are available?

Meydo C1 is currently offered in Pearl White, Cloud Blue, Petal Pink and Sage Green, subject to availability.

Orders, shipping and support

When am I charged?

Payment is collected when the pre-order is completed at checkout.

Will I receive tracking?

Yes. We will email tracking information after your order leaves our fulfillment facility.

Will I pay duties or taxes?

Taxes and duties depend on the destination. Amounts may be collected at checkout or by local customs or the carrier.

Can I change my address or color?

Contact us as soon as possible. We will try to help before fulfillment, but changes cannot be guaranteed once processing begins.

Is there a warranty?

Meydo C1 includes a one-year limited warranty covering eligible manufacturing defects. Accidental damage and unauthorized modifications are not covered.

How do I contact support?

Use our Contact Us page or email foneclawai@gmail.com with your order number.